Privacy Policy

1. Information We Collect

CleanHits collects information to provide premium trading signals and subscription services:

• Account Information: Email address, payment details (processed by Stripe/Paddle), subscription preferences
• Usage Data: Signal delivery status, platform access logs, support interactions
• Technical Data: IP address, device type, browser information for security and fraud prevention
• Communication Data: Messages sent via Telegram, Discord, or our support channels

2. How We Use Your Information

Your data is used exclusively for:

1. Service Delivery: Sending trading signals, managing subscriptions, processing payments
2. Account Security: Fraud detection, unauthorized access prevention, identity verification
3. Customer Support: Responding to inquiries, troubleshooting technical issues
4. Service Improvement: Analyzing signal performance, platform optimization

3. Data Retention

We retain your information as follows:

• Active Subscribers: Data retained while subscription is active plus 12 months
• Payment Records: 7 years (regulatory requirement)
• Support Communications: 3 years maximum
• Marketing Preferences: Until you unsubscribe or 5 years, whichever is sooner

4. Data Sharing

Limited data sharing occurs only with:

• Payment Processors: Stripe, Paddle (payment processing only)
• Communication Platforms: Telegram, Discord (signal delivery only)
• Cloud Services: Cloudflare (security), hosting providers (infrastructure)
• Legal Requirements: When compelled by law enforcement or regulatory authorities

5. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of all data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit processing of your data in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact hello@cleanhits.io with your request and proof of identity.

6. Cookies & Tracking

We use minimal cookies for:

• Essential Cookies: Session management, payment processing, security
• Analytics Cookies: Anonymous usage statistics (Cloudflare Analytics)
• Preference Cookies: Language settings, subscription status

No third-party advertising cookies or behavioral tracking pixels are used.

7. Data Security

We protect your data with:

• TLS/SSL encryption for all data transmission
• Secure cloud hosting with regular backups
• Multi-factor authentication for admin access
• Regular security audits and penetration testing
• Employee access controls and confidentiality agreements

8. International Transfers

CleanHits operates from Morocco and UAE. Your data may be processed in:

• European Union (GDPR-compliant cloud infrastructure)
• United States (Stripe payment processing - adequacy decision framework)
• Morocco/UAE (primary operations)

All transfers include appropriate safeguards and are subject to this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy to reflect service changes or legal requirements. Significant changes will be notified via:

• Email notification to active subscribers
• Announcement in our Telegram/Discord channels
• Prominent notice on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For privacy-related questions or requests: